Terms of Use for Shoppers

IMPORTANT: If you do not agree to any part of these Terms, please do not use the Platform or place an order. Placing an order constitutes acceptance of these Terms.

Selling on ClothesBazzar? These Terms cover shoppers only. Seller obligations, commission, and settlement terms are set out in the Seller Terms on the seller panel.

In these Terms, the following words shall have the meanings assigned below unless the context otherwise requires:

2.1 Eligibility

To place an order on the Platform, you must:

• Be at least 18 years of age. If you are under 18, you may use the Platform only with the involvement of a parent or legal guardian who accepts these Terms on your behalf.
• Be legally capable of entering into a binding contract under the Indian Contract Act, 1872.
• Provide a valid delivery address within India. We currently serve Indian pin codes only.
• Not have been previously suspended or removed from the Platform.

2.2 Your Account

When you create an account, you agree to:

• Provide accurate and current information, including your name, mobile number, email address, and delivery address.
• Keep your account credentials and any one-time passwords (OTPs) confidential. You are responsible for activity that takes place under your account.
• Notify us promptly at support@clothesbazzar.in if you believe your account has been accessed without your permission.
• Not create multiple accounts to abuse promotional offers, coupons, or first-order discounts.

ClothesBazzar operates as an online marketplace. We provide the technology platform that connects you with independent Sellers. Products are listed, owned, priced, packed, and sold by those Sellers, who are the sellers of record for every Order.

• The contract of sale for any product is formed directly between you and the Seller. We are not a party to that contract.
• We act as an intermediary within the meaning of the Information Technology Act, 2000, and do not manufacture, own, or warehouse the products listed.
• Product descriptions, images, size charts, and material details are supplied by the Seller. We review listings for policy compliance but cannot guarantee the accuracy of every detail.
• We facilitate payments, delivery, returns, and refunds, and operate a verification process to protect you against misdescribed or defective goods.

4.1 Placing an Order

Adding items to your cart and completing checkout constitutes an offer to purchase. Your Order is accepted only when we send you an order confirmation. Until then, no binding contract exists.

4.2 When We May Decline an Order

We or the Seller may decline or cancel an Order, in whole or in part, in circumstances including:

• The item is out of stock or no longer available.
• A pricing, description, or listing error is identified, including an obviously incorrect price.
• Your delivery pin code is not serviceable by our logistics partners.
• We reasonably suspect fraudulent activity, return abuse, or a breach of these Terms.
• We are unable to verify your delivery address or contact details.

If an Order is cancelled after payment, the full amount paid for the cancelled items will be refunded to the original payment method.

4.3 Cancelling Your Order

You may cancel an Order from the app at any time before it is dispatched, at no cost. Once an Order has been handed to the courier, it can no longer be cancelled, and you may instead raise a return after delivery if the item is eligible.

5.1 Prices

• All prices are displayed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.
• The price payable is the price shown at the time your Order is confirmed.
• Delivery charges, if any, and Cash on Delivery convenience fees are shown separately at checkout before you pay.
• Prices, offers, and discounts may change at any time and may be withdrawn without notice. Changes do not affect Orders already confirmed.

5.2 Payment Methods

You may pay using any of the methods offered at checkout:

• Debit and credit cards, UPI, net banking, and supported wallets, processed through our payment gateway partner.
• EMI options, where offered by your bank and available for the order value.
• Cash on Delivery (COD), where available for your pin code. A COD convenience fee may apply and is shown at checkout.

5.3 Invoices

A tax invoice issued by the Seller is made available for every Order. Because Sellers are the sellers of record, the invoice is raised in the Seller's name and carries their GSTIN where applicable.

• Delivery timelines shown on the product page and at checkout are estimates based on your pin code and are not guaranteed.
• Serviceability varies by pin code. You can check whether we deliver to your area during checkout.
• You are responsible for providing a complete, accurate delivery address and a reachable mobile number. We are not liable for delays or failed delivery caused by incorrect address details.
• Delivery may be attempted more than once. If delivery repeatedly fails, or the parcel is refused at the door, the Order may be returned to the Seller and cancelled.
• Risk in the product passes to you upon delivery. Title passes upon delivery, or upon receipt of full payment for Cash on Delivery orders.

Full details of dispatch timelines, serviceability, and failed delivery handling are set out in our Shipping Policy.

7.1 Return Window

You may raise a return request within four (4) days from the date of delivery for eligible items. Requests raised after the Return Window has closed cannot be accepted.

7.2 Video Verification

ClothesBazzar uses video-verified returns. When you raise a return, you will be asked to upload a clear video of the item as you received it. We check that video against the Seller's listing to confirm what was actually delivered.

• The video protects you: it is the evidence used to establish that a wrong, defective, or misdescribed item was sent.
• It also protects honest Sellers from false claims, which is what allows us to keep return costs and prices lower.
• Return requests without a usable video, or where the video does not show the item received, may be declined.

7.3 Condition of Returned Items

• Items must be unused and unwashed, with all original tags, packaging, and accessories intact.
• Items showing signs of wear, alteration, staining, or damage caused after delivery are not eligible.

7.4 Refunds

• Refunds are initiated after the returned item is picked up and passes quality inspection.
• Refunds are credited to the original payment method. For Cash on Delivery orders, the refund is credited to the bank account or UPI ID you provide.
• COD convenience fees and any gift wrapping or special packaging charges are non-refundable.
• Where a discount or coupon was applied, the refund is calculated on the amount actually paid, not the MRP.

The complete return process, timelines, and eligibility rules are set out in our Return Policy.

For hygiene and safety reasons, certain categories cannot be returned once delivered. This is shown on the product page before you order, and the return option is disabled for these items in the app.

When using the Platform, you agree not to:

• Raise false, exaggerated, or dishonest return claims, or submit a return video that misrepresents the item received.
• Return an item different from the one delivered, or return a used, worn, or substituted product.
• Refuse delivery repeatedly or place orders with no intention of accepting them.
• Create multiple accounts to misuse coupons, referral credits, or promotional offers.
• Use the Platform for any unlawful purpose, or to purchase for commercial resale without our written consent.
• Attempt to gain unauthorised access to the Platform, other users' accounts, or our systems, or to scrape, copy, or reverse engineer any part of the Platform.
• Post reviews or content that is false, defamatory, obscene, infringing, or misleading.
• Harass, threaten, or abuse our staff, our Sellers, or our delivery partners.

• You may submit ratings, reviews, photographs, and other content about products you have purchased.
• You must own the content you submit, and it must be honest, lawful, and based on your genuine experience.
• By submitting content, you grant us a non-exclusive, royalty-free, worldwide licence to host, display, reproduce, and use it in connection with the Platform and its promotion.
• We may remove or decline to publish content that breaches these Terms, is abusive or misleading, or contains personal information.
• Return videos you submit are used to verify your return, resolve disputes, and detect fraud, and are handled in line with our Privacy Policy.

The ClothesBazzar name and logo, design elements, software code, user interface, marketing copy, and all other platform materials are owned by the Company or its licensors and are protected under Indian intellectual property law.

• You may use the Platform only for personal, non-commercial shopping purposes.
• You may not copy, reproduce, distribute, or create derivative works from any part of the Platform without our prior written consent.
• Product images and brand names belonging to Sellers or third parties remain the property of their respective owners.

• The Platform is provided on an 'as is' and 'as available' basis. We do not warrant that it will be uninterrupted, error free, or free of viruses.
• Colours shown on your screen may differ slightly from the actual product due to display and photography differences.
• As a marketplace, we are not liable for the quality, safety, or legality of products listed by Sellers, beyond the protections expressly provided in these Terms and our Return Policy.
• We are not liable for indirect, incidental, or consequential losses, including loss of profit, opportunity, or goodwill.
• Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable Indian law, including your rights under the Consumer Protection Act, 2019.

Subject to the paragraph above, our total aggregate liability in respect of any Order shall not exceed the total amount actually paid by you for that Order.

• You may stop using the Platform at any time and may request deletion of your account as described in our Privacy Policy.
• We may suspend or terminate your account where you breach these Terms, engage in return abuse or fraud, or where required by law.
• Where reasonably possible, we will notify you of a suspension and the reason for it, and give you an opportunity to respond.
• Suspension does not affect Orders already delivered, or refunds already due to you.
• We may modify, suspend, or discontinue any part of the Platform. Where a change materially affects you, we will provide reasonable notice.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, we operate a grievance redressal mechanism. If you have a complaint about an Order, a refund, or any content on the Platform, you may contact our Grievance Officer.

Please include your Order ID, registered mobile number, and a description of the issue so we can investigate quickly. Most order and return queries can also be raised directly from the Help section of the app.

These Terms are governed by and construed in accordance with the laws of the Republic of India. The courts at Surat, Gujarat shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, subject to your rights as a consumer to approach the appropriate consumer forum under the Consumer Protection Act, 2019.

15.1 Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or the law. The current version is always published on this page with its effective date. Where a change materially affects your rights, we will provide notice through the app or by email. Continued use of the Platform after a change takes effect constitutes acceptance of the revised Terms.

For any question about these Terms or your Orders, please reach out:

Thank you for shopping with ClothesBazzar.

Last Updated: August 1, 2026